Operations Director

Role: A key strategic role that involves supporting the Managing Director in respect of business strategy, planning and new business development. They are responsible for operational efficiency, managing costs, driving up profitability and delivering a quality service to clients.


  • Plan, develop and implement strategy for operational management and development
  • Establish and maintain appropriate systems for measuring performance
  • Overview of customer enquiries, administrative paperwork and all processes
  • Monitor stock levels and measure and report on operational issues
  • Manage and develop direct reporting staff to develop the capabilities of the team
  • Ensure all managers and supervisors understand all necessary aspects and needs of operational development
  • Ensure that all financial targets are met with regards to any capital expenditure and particularly revenue cost control
  • Contribute to the evaluation and development of operational strategy and performance in co-operation with the Managing Director and where applicable, the Shareholders
  • Ensure activities meet with and integrate with requirements for health and safety, legal stipulations, environmental policies and the general duty of care
  • Manage vehicles and drivers in line with the FORS standards.

Key skills: Organised, analytical, excellent communication skills, strategic thinking, strong negotiating, problem solving and leadership skills. Basic computer knowledge in programs like Microsoft is essential and some employers may require experience with industry specific programs.

Application process: Direct applications, specialist recruitment consultants (e.g. specialist construction agencies), job boards e.g. LinkedIn. Critical positions such as this are often ‘head-hunted’.